1. Program description
Magnolia Assurant Group ("we," "us") texts customers and prospective customers who ask us to contact them. Messages are sent by members of our team from our business phone line, and they're about your own request or account. They may include:
- Responses to insurance quote requests
- Follow-up questions we need to prepare your quote or answer your question
- Appointment reminders
- Maintenance request updates for tenants of properties we manage
- Account service messages about your policy, lease, rental property, or rent
We don't run an automated or marketing text program. If we ever add automated reminders, we'll update these terms before we start.
2. How you opt in
You can opt in to our text messages in either of these ways:
- On our website: by checking the text-message consent box on one of our forms (such as our quote, contact, owner inquiry, or maintenance request forms) and submitting the form. The box is never pre-checked.
- By texting us: by sending a text message to our business number, .
The consent language on our forms reads:
By checking this box, I agree that Magnolia Assurant Group may contact me by phone call and text message at the number provided about my request. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.
3. Message frequency
Message frequency varies. How many texts you receive depends on your request. For example, a quote request may involve a few follow-up messages, while a maintenance request may include updates until the repair is complete.
4. Message & data rates
Msg & data rates may apply. We don't charge for our text messages, but your mobile carrier's standard messaging and data rates may apply based on your plan. Contact your carrier for details.
5. How to opt out
You can cancel text messages at any time. Reply STOP to any message from us. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT.
After you opt out, we'll send one final text confirming that you've been unsubscribed, and you won't receive any more text messages from us unless you opt in again. To opt back in, reply START or check the consent box on one of our forms.
Opting out of texts doesn't affect your insurance policy, lease, or maintenance request. We can still reach you by phone or email.
6. How to get help
Reply HELP to any message and our team will reply with our contact information. You can also call us at or email .
7. Carriers & delivery
Our text messages are available on most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, your coverage area, and your device, and isn't guaranteed.
Please don't rely on text messages for emergencies. If you have a fire, a gas smell, flooding, or a carbon monoxide alarm, call 911 or your utility company first.
8. Consent is not a condition of purchase
You don't have to agree to receive text messages to buy any insurance product, rent a property, request maintenance, or use any of our services. If you'd rather not get texts, leave the box unchecked and we'll contact you by phone or email instead.
9. Eligibility
By opting in, you confirm that you are at least 18 years old and that you are the account holder of the mobile number you provided, or have the account holder's permission to use it. If you change or give up your mobile number, please reply STOP from that number or let us know so we can update our records.
10. Privacy
We respect your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
11. Changes to these terms
We may update these terms from time to time. We'll post the updated version on this page and change the "Last updated" date above. Continuing to receive our texts after an update means you accept the updated terms. You can always reply STOP to opt out.
12. Contact us
Questions about our text messages?
Magnolia Assurant Group Phone: Email: